Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Overview
Last updated: May 2025
Thermal Developments International ("TDI", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request information
- Enquiry Details: Information about your technical requirements, project specifications, and business needs
- Communication Records: Records of our correspondence and interactions with you
- Marketing Preferences: Your preferences regarding marketing communications
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device type
- Usage Information: Pages visited, time spent on pages, referral sources, search terms used
- Technical Data: Screen resolution, language preferences, time zone settings
How We Use Your Information
We use your personal information for the following purposes:
Business Operations
- Responding to your enquiries and providing customer support
- Processing and fulfilling your orders or service requests
- Providing technical assistance and product information
- Managing our business relationship with you
Website Improvement
- Analysing website usage to improve user experience (with consent)
- Understanding visitor preferences and behaviour patterns
- Optimising website performance and functionality
- Identifying and fixing technical issues
Marketing and Communications
- Sending you relevant product information and updates (with consent)
Legal and Compliance
- Complying with legal obligations and regulatory requirements
- Protecting our rights and interests
- Preventing fraud and ensuring website security
- Maintaining records for business and legal purposes
Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
Consent
For marketing communications, website analytics, and non-essential cookies. You can withdraw consent at any time.
Legitimate Interests
For business operations, customer service, and website security. We balance our interests with your privacy rights.
Contract Performance
When processing is necessary to fulfil our contractual obligations to you.
Legal Obligation
When we must process data to comply with legal or regulatory requirements.
Website Analytics and Data Collection
Server and Network Logs
Our web host generates standard logs for operational and security purposes. These may include:
- IP address and browser type
- Referrer and pages visited
- Date and time of access
- Device and operating system
Plausible Analytics
We use Plausible Analytics, a privacy-friendly analytics tool served from analytics.calibratedideas.com. It does not use cookies and reports aggregate page-view statistics rather than tracking individual visitors.
As a UK small and medium-sized enterprise (SME), we prioritise simple, lawful data practices that respect visitor privacy and minimise data collection.
How We Share Your Information
Business Partners
We may share limited information with:
- Authorised Distributors: To facilitate product enquiries and sales in your region
- Technical Partners: For specialised technical support or custom solutions
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing
Request limitation of how we process your data
Right to Data Portability
Request transfer of your data to another organisation
Right to Object
Object to processing based on legitimate interests or for marketing
Rights Related to Automated Decision-Making
Protection against automated decision-making and profiling
Right to Withdraw Consent
Withdraw consent for processing at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within one month of receipt.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone
Business hours: Monday–Thursday 8:00 AM–4:30 PM, Friday 8:00 AM–12:00 PM (UK time)
Post
Data Protection Officer
Thermal Developments International
39a Tithebarn Road
Southport, PR8 6AB, UK
Supervisory Authority
You have the right to lodge a complaint with the UK's data protection supervisory authority: