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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Overview

Last updated: May 2025

Thermal Developments International ("TDI", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request information
  • Enquiry Details: Information about your technical requirements, project specifications, and business needs
  • Communication Records: Records of our correspondence and interactions with you
  • Marketing Preferences: Your preferences regarding marketing communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

  • Device Information: IP address, browser type and version, operating system, device type
  • Usage Information: Pages visited, time spent on pages, referral sources, search terms used
  • Technical Data: Screen resolution, language preferences, time zone settings

How We Use Your Information

We use your personal information for the following purposes:

Business Operations

  • Responding to your inquiries and providing customer support
  • Processing and fulfilling your orders or service requests
  • Providing technical assistance and product information
  • Managing our business relationship with you

Website Improvement

  • Analyzing website usage to improve user experience (with consent)
  • Understanding visitor preferences and behavior patterns
  • Optimizing website performance and functionality
  • Identifying and fixing technical issues

Marketing and Communications

  • Sending you relevant product information and updates (with consent)

Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Protecting our rights and interests
  • Preventing fraud and ensuring website security
  • Maintaining records for business and legal purposes

Website Analytics and Data Collection

Server and Network Logs

Our web host generates standard logs for operational and security purposes. These may include:

  • IP address and browser type
  • Referrer and pages visited
  • Date and time of access
  • Device and operating system

Cloudflare Web Analytics

We use Cloudflare Web Analytics, a privacy-first analytics tool. It does not use cookies, does not track individual users, and complies with UK data protection standards.

As a UK small and medium-sized enterprise (SME), we prioritise simple, lawful data practices that respect visitor privacy and minimise data collection.

How We Share Your Information

Business Partners

We may share limited information with:

  • Authorized Distributors: To facilitate product inquiries and sales in your region
  • Technical Partners: For specialized technical support or custom solutions

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data ("right to be forgotten")

Right to Restrict Processing

Request limitation of how we process your data

Right to Data Portability

Request transfer of your data to another organization

Right to Object

Object to processing based on legitimate interests or for marketing

Rights Related to Automated Decision-Making

Protection against automated decision-making and profiling

Right to Withdraw Consent

Withdraw consent for processing at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within one month of receipt.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

info@t-d-i.co.uk

For general inquiries: info@t-d-i.co.uk

Phone

+44 (0)1704 549291

Business hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Post

Data Protection Officer
Thermal Developments International
Tithebarn Road
Southport, UK

Supervisory Authority

You have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF